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Power Failure Tips
Customer Safety Call 911 for Downed Lines Your
safety is our first concern. If you see a downed power
line, assume it is energized and keep yourself and others
away. Call 911 immediately to report the location of the
downed line then call your locate service provider.
In Northern Ca )1-800-743-5002, PG&E's 24-Hour
Emergency and Customer Service Line
During and after a storm, please keep away from
flooded areas and downed trees, as these areas
could be hiding an energized power line. Preparing
for Power Outages
* Have battery-operated
flashlights and radios with fresh batteries ready.
Listen for updates on storm conditions and power
outages.
*If you have a telephone system that
requires electricity to work (such as a cordless phone or answering machine), plan for alternate
communication - have a standard telephone
handset, cellular telephone or pager ready as a
back up.
* Freeze plastic containers filled with
water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to
prevent foods from spoiling during an Outage
* When the power is out, unplug or turn off
all electric appliances to avoid overloading circuits and fire hazards when power is restored. Simply
leave a single lamp on to alert you when power returns. Turn your appliances back on one at a
time when conditions return to normal.
* If you have a standby generator, make sure that it's installed safely
and inform PG&E to avoid risking damage to your property and endangering PG&E line workers who may be working on nearby power lines.
* Avoid the risk of fire by not using candles.
If you must use candles, keep them away from drapes, lampshades and small children.
Do not leave candles unattended. Report a Power Outage: 1-800-743-5002
*Before calling PG&E about a power outage,check
to see if other neighbors are affected. This would confirm if an outage has occurred in
just your residence or within the neighborhood area.
* If only your residence is without power,
check circuit breakers and/or fuse boxes to see if the problem is limited
to the home electric system.
* After performing the steps above, single or
neighborhood outages can be reported to: PG&E's 24-Hour Emergency and
Customer Service Line: 1-800-743-5002
* Once your outage has been reported, you
can call PG&E's Outage Information Line at 1-800-743-5002 to get
a status report on your outage and the anticipated time your power will
be turned back on.
* If you lose power overnight, you can
call PG&E to request a wake-up call. We'll be happy to give you a
wake-up call, as well as up-to-date information on your outage
and time of restoration. Our phone lines may become very busy during
major storms, so we ask for your patience if you are trying to reach us. Source
